Return & Exchange

At APK Cosmetic, we value your trust and aim to give you the best shopping experience. To ensure safety and hygiene, our return and exchange policy is carefully designed.

1. Eligibility for Returns & Exchange

You can request a return or exchange if:

  • You received the wrong product.

  • The product was damaged or defective at the time of delivery.

  • The product is expired upon arrival.

Note: For hygiene and safety reasons, opened or used cosmetic products cannot be returned or exchanged.

2. Timeframe

  • Return or exchange requests must be made within 3 days of receiving your order.

  • After 3 days, we may not be able to process your request.

3. Conditions

  • The product must be unused, unopened, and in its original packaging.

  • Proof of purchase (order number, receipt, or invoice) is required.

  • Exchanges are subject to product availability.

4. Process

  • Contact our customer support team via email or phone with your order details and issue.

  • Our team will guide you through the return/exchange procedure.

  • Once approved, we will arrange replacement or guide you for product return.

5. Non-Returnable Items

For hygiene and safety, we cannot accept returns or exchanges on:

  • Opened or used products

  • Products damaged due to misuse or mishandling after delivery